Staff and Guests:

We are grateful to have the opportunity to serve you under these new circumstances and would like to share our policies with regard to hospitality during COVID-19. It is our intention to keep your experience a safe and comfortable one. The following statements are posted here to assure you that we are following the standards set forth by the Alameda Department of Public Health and CDC. 

It is clear is that we need to learn to exist within a new framework and that some of the protocols we have put in place are here to stay for the foreseeable future. 

To the Mägo team, I know we are tired but safety is in sight, so keep marching on. Please continue to look after yourselves, each other and our guests. Lead by example, stay optimistic and most importantly...wash those hands!

EMPLOYEE EXPECTATIONS

Our employees are now subject to daily health monitoring and symptom screening by means suggested by health organizations. Upon arrival, every staff member will be asked by the appointed health and sanitation captain if they are experiencing any symptoms related to COVID-19, or if they have been in contact with someone that was showing symptoms. Daily temperature checks will also be taken and documented. Staff members cannot begin work until they have been checked in and gone through this protocol. 

Any employee who is showing signs of COVID-19 or showing symptoms of infection, will be sent home with sick pay and monitored until they are safe to return to work. If an employee is known to have COVID-19, we will notify and dutifully comply with the advice of our local public of health agencies. 

Before coming to work
Prior to coming into work for their shift, employees must perform a Self Health Assessment. Visible symptoms are as follows: Fevers, chills or sweating, difficulty breathing, new loss of taste or smell, persistent headache, new or worsening cough, sore throat, whole body aches, vomiting or diarrhea.  If staff members are feeling sick, they must stay at home from work and inform the management team. 

Our employees will always be expected to frequently wash their hands, but are required to do so: before the beginning of their shift, after using the restroom, after touching their face, before bringing food or drinks to the table, before touching clean plates, utensils and glassware, before departing from work, after all cleaning tasks such as sweeping, mopping, disinfecting surfaces; after handling used plates or glassware from a table, trash, cash and credit cards, pens, raw animal products.

Hand Sanitizer
Hand sanitizer reinforces hand hygiene but is not a replacement for frequent washing of your hands. 

Mask
Mask are part of our uniform and are required as soon as our staff are on-site and until they have left the building. The only time they can be removed is during staff meal/break.

We require the throughout cleaning of all produce and food products that enter our building. Just as with our guests, we are conscientious and respectful of delivery couriers by wearing masks when greeting them and ask that they do the same for us. Remember that as a restaurant group we are not qualified to give medical advice or advise on next steps for guests. Always direct them to the appropriate government website for further protocol.

THE DINING AREA

Tables have been placed 6ft part to abide by state regulations.
Our reservation schedule has been modified to allow for adequate time to thoroughly clean and sanitize each table between parties.
Hand sanitizer is available at the front door and the restrooms as well as a takeaway on the table.
We are sanitizing Point of Sale stations after each use and door handles, bathrooms and other high traffic areas every 30 minutes.
We are pushing for a “No cash” policy but we also understand that this doesn't work for everyone.
Your table will be marked with a QR code, allowing you to view the day's menus (food and beverage) All transactions will be done through the QR code and contactless payment.

EXPECTATIONS OF OUR GUESTS

Much like shirts and shoes, we require our guests to wear a mask upon arrival and for the duration of their reservation except while eating and drinking. We have posted notifications on premise to remind our guests, as well as our staff, to keep a safe distance, avoid close physical contact with others that are not in their party, and to keep washing those hands.

We know that reopening our business as well as other businesses can seem daunting, but we as a community are in this together. Should you have any questions or concerns, please don't hesitate to reach out by calling or email. We thank you for your understanding and compliance to help keep us all safe and comfortable.